Refund policy

Refund Policy

At REG KING, we aim to provide a fair and transparent service. Please read the following policy carefully before placing an order.

Physical Number Plates

All physical number plates are manufactured specifically to the details and specifications provided by the customer. As these are personalised, made-to-order products, they cannot be returned, cancelled or refunded due to a change of mind.

A refund, replacement or other appropriate remedy may only be offered where the plates:

  • Arrive damaged;
  • Are faulty;
  • Have been manufactured incorrectly by REG KING; or
  • Do not match the details confirmed in the customer’s order.

Customers must check all registration details, spacing, sizing, styling and other selected options carefully before completing their purchase.

REG KING will not be responsible where plates have been manufactured correctly using incorrect information entered or approved by the customer.

Any damage or manufacturing issue should be reported to support@regking.co.uk as soon as reasonably possible, together with clear photographs of the plates and packaging.

Nothing in this policy affects the customer’s statutory rights.

Private Registration Sales

Private registration sales are separate from physical number plate orders.

All private registration sales become final and non-refundable once any official DVLA entitlement, certificate details, assignment reference or other information required to assign the registration has been provided to the customer.

These details allow the registration to be assigned to a suitable vehicle. Once they have been supplied, the registration entitlement has been released and the transaction cannot simply be cancelled or reversed.

Refunds will therefore not be provided where:

  • The customer changes their mind;
  • The customer no longer wishes to use the registration;
  • The customer decides the registration is no longer suitable;
  • The customer has already received the DVLA details required to assign it; or
  • The seller has been paid and the transaction has been completed.

Lost or Delayed DVLA Documents

Where the physical DVLA document is delayed or lost in transit, this does not automatically invalidate the registration entitlement or create a right to a refund where the relevant DVLA assignment details have already been provided.

REG KING will reasonably assist the customer in investigating the delivery and, where appropriate, help establish the available options with Royal Mail or the DVLA.

Incorrect Registration Details

Customers must carefully review and confirm the registration being purchased before completing payment.

A refund will not be provided where the customer purchases the correct registration displayed and later decides that it does not resemble their intended name, word, initials or meaning as closely as expected.

Where REG KING has supplied a different registration from the one confirmed in the order, the matter will be investigated and an appropriate remedy provided.

Approved Refunds

Where a refund is approved under this policy, it will be returned to the original payment method.

Processing times may vary depending on the customer’s bank, card issuer or payment provider.

Contact Us

For questions regarding an order, please contact:

Email: support@regking.co.uk
Telephone: 01922 333451