Refund policy
Returns & Cancellation Policy
At REG KING, we are committed to providing a high-quality service and ensuring our customers are satisfied with their purchases. However, due to the nature of our products and services, specific rules apply to cancellations and returns. Please carefully read this policy before placing an order.
1. Private Registration Plates
Private registration plates are unique and involve legal and administrative processes, which limit the ability to accept returns or cancellations.
1. Cancellations and Returns Eligibility:
• You may request to cancel your order if the transfer process has not yet started and no documentation (such as the Certificate of Entitlement (V750) or Retention Document (V778)) has been issued or dispatched.
• Once the transfer process has started or documentation has been sent out, the order is considered final, and cancellations or refunds are no longer possible.
2. When the Order Becomes Non-Refundable:
• As soon as we submit the registration transfer application or dispatch any associated documentation, the registration is considered compromised, as it is no longer under our control.
• This includes scenarios where the transfer is completed electronically or via DVLA documentation.
3. Important Notice:
• By placing an order for private registration plates, you agree to the above terms and acknowledge that cancellations or refunds will not be possible once the transfer process has started.
• It is your responsibility to ensure all details provided during the purchase process (e.g., registration number, vehicle information) are accurate.
2. Physical Number Plates
Physical number plates are custom-made to your specifications and subject to the following conditions:
1. Cancellation Before Production:
• If your order has not yet been processed or sent to production, you may request to cancel your order for a full refund.
2. Non-Returnable and Non-Cancellable Items:
• Once the production of your number plates has begun, they are considered bespoke items made to order and cannot be returned or refunded. This is in accordance with UK consumer rights laws, which exempt custom-made products from standard return policies.
3. Damaged or Incorrect Items:
• If you receive damaged or defective plates, or if there is an error in production caused by us, please notify us within 48 hours of delivery. We will review your claim and arrange for a replacement if the issue is confirmed. Proof of damage or error (e.g., photographs) will be required.
3. General Policy Information
1. How to Request a Return or Cancellation:
To request a cancellation or return, you must contact our customer service team immediately via:
Email: support@regking.co.uj
Phone: 07838371339
Please include:
• Your order number.
• Full details of the item(s) you wish to cancel or return.
• The reason for your request.
Requests will only be reviewed if received before the eligibility criteria outlined above are breached.
2. Refunds:
• If your return or cancellation request is approved, refunds will be processed within 7 working days and issued via the original payment method.
• Please note that any applicable administrative fees may be deducted, particularly for private registration cancellations made prior to transfer but after processing has begun.
3. Delivery Charges:
• Delivery charges are non-refundable unless the product is defective, damaged, or we are at fault.
4. Responsibility for Errors:
• It is your responsibility to ensure that all information provided during the purchase process is correct, including registration numbers, delivery addresses, and vehicle details. Errors made by you cannot be refunded or rectified without additional charges.
4. Exclusions and Limitations
1. Bespoke and Personalised Products:
• Products that are personalised or custom-made, including physical number plates and private registration transfers, are exempt from standard returns policies under UK consumer law.
2. Force Majeure:
• We are not responsible for delays, cancellations, or issues caused by external factors such as DVLA processing times, postal delays, or other unforeseen circumstances beyond our control.
3. Fraudulent Claims:
• We reserve the right to reject refund or return requests if we suspect fraudulent activity or if the claim does not meet the conditions outlined in this policy.
5. Contact Us
If you have any questions or require assistance, please contact us using the details below:
Email: support@regking.co.uk
Phone: 07838371339
Address: Unit 26, Downs Road, WV13 2PY
Our customer service team is available to assist you during business hours, and we will do our best to resolve any concerns as quickly as possible.
This policy is designed to protect both our customers and our business. By placing an order with REG KING, you confirm that you have read, understood, and agreed to the terms outlined in this Returns & Cancellation Policy.